At INAF EasyRedmine is an advanced project and workflow management platform. It is based on the open-source Redmine software but enhanced with additional professional features. It is primarily used as a centralized tool for planning, task tracking, and resource management across the institute's various observatories and facilities.
In technological and scientific contexts, the service is essential for:
Reporting: Tracking the time and resources spent by teams on specific national or international research projects.
Project Management: Coordinating the development of astronomical instrumentation and space missions by monitoring deadlines (Gantt charts) and milestones.
Ticketing and Support: Managing technical assistance requests (Help Desk) for IT infrastructure and services dedicated to researchers.
Documentation and Knowledge Base: Creating a shared knowledge base through integrated wikis and repositories, ensuring that information regarding technical processes is accessible and properly archived over time.
For support requests regarding Collaborative Tools, please contact us at this email address: supporto-servizi-usc8@inaf.it