At INAF EasyRedmine is an advanced project and workflow management platform. It is based on the open-source Redmine software but enhanced with additional professional features. It is primarily used as a centralized tool for planning, task tracking, and resource management across the institute's various observatories and facilities.
In technological and scientific contexts, the service is essential for:
Reporting: Tracking the time and resources spent by teams on specific national or international research projects.
Project Management: Coordinating the development of astronomical instrumentation and space missions by monitoring deadlines (Gantt charts) and milestones.
Ticketing and Support: Managing technical assistance requests (Help Desk) for IT infrastructure and services dedicated to researchers.
Documentation and Knowledge Base: Creating a shared knowledge base through integrated wikis and repositories, ensuring that information regarding technical processes is accessible and properly archived over time.